Privacy Policy

Last updated: 16.12.25

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Hiclass Accounting Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Hiclass Accounting Limited is registered with the Information Commissioner’s Office (ICO).
ICO Registration Number: ZB563339

This policy is provided for general information purposes only and does not constitute legal advice.

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1. Who we are (Data Controller)

For the purposes of UK GDPR, Hiclass Accounting Limited is the data controller responsible for your personal data.

Contact details:
Email: info@hiclassaccounting.co.uk
Phone: 07779 635336
Address: Suite 15, 1 Ensbury Park Road, Bournemouth, BH9 2SQ

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2. What personal information we collect

We may collect and process the following personal information:

• Name

• Email address

• Telephone number

• Business name

• Billing and payment details

• IP address

• Information provided via contact forms, emails, or enquiries

We may also collect limited technical data automatically when you use our website, such as browser type and pages visited.

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3. How we collect personal information

We collect information when you:

• Complete a contact or enquiry form

• Contact us by email or phone

• Subscribe to updates or communications

• Engage our services

• Browse our website (via cookies and analytics tools)

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4. Why we collect your personal information (lawful basis)

Under UK GDPR, we must have a lawful basis for processing your data. We process personal data under the following bases:

• Contract – to provide accounting and related services

• Legal obligation – to comply with HMRC and regulatory requirements

• Legitimate interests – to respond to enquiries and manage our business

• Consent – for marketing communications (where applicable)

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5. How we use, store and share personal information

Your personal data is stored securely and accessed only where necessary.

We do not sell personal data.

We may share information with trusted third parties where required, including:

• Cloud accounting and document storage providers

• Email and communication platforms

• Payment processors

• Professional advisers

• HMRC or other authorities where legally required

All third parties are required to process your data securely and in compliance with data protection laws.

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6. How long we keep your data

We retain personal data only for as long as necessary to:

• Provide services

• Meet legal and regulatory requirements

• Resolve disputes

• Maintain proper business records

Accounting records are typically retained for at least 6 years, in line with UK legal requirements.

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7. How we communicate with you

We may contact you by:

• Email

• Telephone

• Whatsapp

We contact you to:

• Respond to enquiries

• Provide services

• Send updates or marketing communications (where consent has been given)

You can withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link provided.

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8. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly

• Analyse website usage

• Improve user experience

Third-party services such as Google Analytics may also place cookies on your device. These providers have their own privacy policies.

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You can control cookies through your browser settings.

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9. Your data protection rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (where applicable)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise any of these rights, please contact us using the details above.

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10. Making a complaint

If you are unhappy with how we handle your data, you have the right to complain to the ICO:

Information Commissioner’s Office
Website: www.ico.org.uk

We encourage you to contact us first so we can try to resolve any concerns.

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11. Privacy policy updates

We may update this Privacy Policy from time to time. Any changes will be published on this page and the “Last updated” date will be amended.

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