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​Privacy Policy

Last updated: 3 September 2026

 

Hiclass Accounting Limited (“we”, “us” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Hiclass Accounting Limited is registered with the Information Commissioner’s Office (ICO).

ICO Registration Number: ZB563339

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1. Who we are

Hiclass Accounting Limited is the data controller responsible for the personal data described in this Privacy Policy.

Contact details

Hiclass Accounting Limited
Suite 15, 1 Ensbury Park Road
Bournemouth
BH9 2SQ

Email: info@hiclassaccounting.co.uk
Telephone: 01202 028045

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2. Personal information we collect

Depending on how you interact with us, we may collect and process information including:

  • Your name and contact details

  • Business or company information

  • Billing and payment information

  • Information you provide through our website, email, telephone or other communications

  • Information required for us to provide accounting, tax, payroll, bookkeeping and related professional services

  • Information we are required to obtain to comply with our legal and regulatory obligations

  • Technical information relating to your use of our website, such as your IP address, browser type and information collected through cookies

Where necessary to provide our professional services or comply with legal obligations, we may process additional personal or financial information supplied by you.

3. How we collect your information

We may collect personal information when you:

  • Contact us by email, telephone, WhatsApp or through our website

  • Complete an enquiry or contact form

  • Book an appointment

  • Become a client or use our services

  • Provide information or documentation to us

  • Subscribe to communications where available

  • Use or browse our website

We may also receive information from third parties where necessary to provide our services or meet our legal obligations, for example HMRC, Companies House, accounting software providers or other professional advisers.

4. Our lawful bases for processing

Under UK GDPR, we must have a lawful basis for processing personal data. Depending on the circumstances, we may process your information because:

Contract – processing is necessary to enter into or perform a contract with you, including providing our professional services.

Legal obligation – processing is necessary for us to comply with legal, regulatory, tax, anti-money laundering or other professional obligations.

Legitimate interests – processing is necessary for our legitimate business interests, including responding to enquiries, administering our business, maintaining appropriate records, improving our services and protecting our business and website, provided those interests do not override your rights and interests.

Consent – where we rely on your consent, for example for certain marketing communications or optional website cookies, you can withdraw that consent at any time.

5. How we use your information

We may use personal information to:

  • Respond to enquiries

  • Provide accounting, tax and related professional services

  • Manage our relationship with clients

  • Process payments and maintain financial records

  • Communicate with you about the services we provide

  • Meet our legal and regulatory obligations

  • Prevent fraud and protect the security of our systems and website

  • Improve our website and services

  • Send marketing communications where permitted

We do not sell your personal data.

6. Sharing your information

Where necessary, we may share personal data with trusted organisations that help us operate our business and provide our services. These may include:

  • Accounting, bookkeeping and tax software providers

  • Cloud storage and IT service providers

  • Email and communication providers

  • Payment providers

  • Professional advisers and service providers

  • HMRC, Companies House and other government or regulatory authorities where required

  • Other organisations where disclosure is required or permitted by law

We only share personal information where there is an appropriate reason to do so and require service providers handling personal data on our behalf to protect it appropriately.

7. International transfers

Some of the technology and service providers we use may process or store personal information outside the UK.

Where personal data is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with UK data protection law. This may include relying on adequacy regulations or appropriate contractual safeguards.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, regulatory and professional obligations.

The appropriate retention period depends on the nature of the information and why we hold it. Accounting, tax and client records may need to be retained for at least six years, or longer where required by law, regulation or our professional obligations.

When personal information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

9. Communications and marketing

We may communicate with you by email, telephone, WhatsApp or other appropriate methods in connection with enquiries and the services we provide.

Where consent is required for marketing communications, we will obtain it before sending those communications.

You can withdraw your consent to marketing at any time by contacting us or using an unsubscribe facility where one is provided.

10. Cookies

Our website uses cookies and similar technologies.

Essential cookies are used where necessary to operate and protect our website. We may also use optional analytics and functional cookies. Where consent is required, these cookies will only be used after you have made your choice through our cookie consent banner.

You can accept or decline optional cookies and change your preferences at any time through Cookie settings on our website.

For further information about the cookies used on our website, please see our Cookies Policy.

11. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • Ask for access to the personal data we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to erase your personal information in certain circumstances

  • Ask us to restrict the processing of your information in certain circumstances

  • Object to certain processing

  • Request the transfer of your information in certain circumstances

  • Withdraw consent where we rely on consent

These rights are not absolute and may not apply in every circumstance, particularly where we are legally required to retain information.

To exercise your rights, please contact us using the details above.

12. Making a complaint

If you have concerns about how we use your personal information, please contact us so that we have the opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website or legal obligations.

Any changes will be published on this page and the Last updated date will be amended.

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